General Questions:

- What is your privacy policy(s)?
- I have ordered an item, what do I do now?
- How long is the shipping time?
- Do the products have warranty?
- I do not want to pay with a credit card over the internet, what are my other options?
- How do I contact BestAVStore?
- Does BestAVStore ship outside of North America?
- Have questions that weren't answered here?

Answers:

What is your privacy policy(s)?
We do not disclose customer information to any third party. We only periodically e-mail customers to inform them of promotions, etc. You always have the option of opting out of the e-mailing list. As with all sellers, we are required by credit companies to maintain sales records for one year. Top

I have ordered an item, what do I do now?
After you have ordered at item, there is no need for you to do anything else. You will receive an invoice from us by e-mail. The invoice is for your records. However, sometimes, your credit card might have been refused by the credit card company. Then, we will contact you via e-mail to inform you of such an occurrence. Top

How long is the shipping time?
We ship all orders within 24 to 48 hours after receiving and successfully processing the orders. If an item is out-of-stock, you will be contacted of the situation. The default, standard delivery option is UPS Ground. With UPS Ground, the shipping time is only 2 to 5 business days. If you used UPS Red, overnight, then the shipping time can be anywhere from 1 to 2 business days depending on your location. Top

Do the products have warranty?
All products have at least one year North-American manufacturer's warranty. It covers parts and labor. Top

I do not want to pay with a credit card over the internet, what are my other options?
You can phone us toll-free at 1-866-322-6382, 9:30AM - 5PM PST, Monday - Sunday (Closed on Statutory holidays), to order with a friendly sales representative. Also, you can always fax us your credit card number. For more information, click here. Or, you can send us a money order, check, bank draft, or bank wire transfer. For wire transfers, please contact us. For money order, check, or bank draft payment information, click here. Top

How do I contact BestAVStore?
You can phone us toll-free at 1-866-322-6382, 9:30AM - 5PM PST, Monday - Sunday (Closed on Statutory holidays) or e-mail us. For a full list of contact e-mails, please click here. Top

Does BestAVStore ship outside of North America?
Yes, we definitely ship outside of North America. When you order online, please remember to select the correct shipping option when prompted to do so. Also, if you want a PAL version of an equipment, please let us know first by e-mailing us. Top

Have questions that weren't answered here?

For other questions and answers, click here, e-mail us, or phone us toll-free at 1-866-322-6382, 9:30AM - 5PM PST, Monday - Sunday (Closed on Statutory holidays). Top